TERMS & CONDITIONS

CUSTOMER CARE

At Aléora, your experience matters. We are committed to providing high-quality products, helpful guidance, and responsive support. If you have any questions about your order, digital downloads, or anything else, please feel free to contact us via our contact page or email us directly at: hello@byaleora.com

We aim to respond to all customer queries within 2–3 business days.

If you encounter any issues with your digital files or downloads, we're happy to help troubleshoot and resend access links where needed.

PRIVACY & SAFETY

Your privacy is important to us. Any personal information you share with Aléora — including your name, email address, or payment details — is treated with complete confidentiality and stored securely.

We will never sell, share, or misuse your information. We use secure third-party platforms (such as Wix, Stripe, and/or PayPal) for transactions to ensure your payment details are processed safely.

If you subscribe to our newsletter or Patreon, your email will only be used for content directly related to Aléora offerings. You may unsubscribe at any time.

WHOLESALE INQUIRIES

We love partnering with like-minded shops and businesses. If you're interested in stocking Aléora products or digital content, please reach out via our Wholesale Inquiry Form or email us at: hello@byaleora.com

Please include your business name, website or social media links, and what products you're interested in. We'll get back to you within 3–5 business days with our wholesale info pack.

DIGITAL DOWNLOADS

All Aléora e-books, workbooks, journals, and planners are delivered as digital files (PDF or similar). No physical items will be shipped.

Once your purchase is complete, you’ll receive a link to download your files. These are for personal use only and may not be shared, resold, or redistributed in any form.

If you have trouble accessing your download, please contact us and we’ll be happy to assist.

RETURNS & REFUNDS

Due to the nature of digital products, all purchases are final and non-refundable. Once your file has been delivered, it cannot be returned or exchanged.

We encourage you to read product descriptions carefully before purchasing. If you experience any issues accessing your files, please contact us and we’ll gladly help resolve it.

DISCLAIMER

All content provided by Aléora — including digital downloads, wellness guidance, and lifestyle tools — is for educational and informational purposes only.

It is not intended to replace professional medical advice, diagnosis, or treatment. Please consult your healthcare provider before making changes to your wellness routine, especially if you have existing health conditions or are pregnant.

By using our website and content, you acknowledge and accept this disclaimer.

PAYMENT METHODS

Credit / Debit Cards

PAYPAL